Conversations

Sidekick: Hi Marco, refunding the second charge now. It should clear in 3-5 business days.

Perfect, found it.

Sidekick: Replacement is queued and ships tomorrow morning. You'll get tracking by email once it leaves.

Sidekick: I don't have wholesale pricing available to me, so I don't want to quote you something wrong. I've flagged this for the team to follow up directly.

Sidekick: The Colombia decaf is sugarcane EA, which is a naturally derived solvent process. We don't currently stock a Swiss Water decaf.

Great, that's exactly what I needed.

Sidekick: I can see the label was created on the 1st but the carrier hasn't scanned it. I can't tell from here whether the parcel is physically with them, so I'm passing this to the team to chase.

Noted, thank you.